Support Manager

We are looking for a full time support manager to manage and grow existing clients.

The support manager role is to oversee and grow the company’s existing support clients. Support clients are clients that have ongoing contracts for additional project work, monthly development days, fixes, updates and whose accounts we can grow and expand. The number of and work stemming from support clients has grown to the point where a full-time support manager is required to manage these accounts, oversee support tasks and grow revenue. Due to the requirements of the position, we are seeking someone who is both comfortable speaking with clients and has some technical knowledge, enough to understand website requests, talk with the developers who will be completing the tasks and even learn to resolve less technical, simple requests without developer input. This role will sit within the production side of the business, working with closely with the development and design team, external teams and the commercial director.

 

The responsibilities of the support manager include:

 

Essential skills to have:

 

More about MintTwist

MintTwist is a fast-paced and growing digital agency where hard work and initiative is noticed and rewarded.

The team works closely together across all projects so strong interpersonal skills are desired. The role will suit someone who has personal initiative and motivation to push themselves, the rest of the team and the agency forward.

We have a range of clients across multiple different sectors so no two days are ever the same.

Perks include:

To apply for this vacancy please send us your CV and a brief covering letter to chris.smith@minttwist.com detailing why you wish you wish to apply for this role and work for MintTwist.

We are not working with recruitment agents to fill this role. Strictly no agencies, please.

We’re looking for…